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IMPORTANT NOTICE  - ST DAMIAN'S SURGERY PROPOSED CLOSURE 


We will be holding drop in clinics at our St Damian’s Surgery, Melksham for our patients to come and discuss their concerns with our management team on:



  • Monday 19th November: 9am until 12 noon & 2pm until 4pm.

  • Wednesday 21st November:  9am until 12 noon & 2pm until 4pm.


There will be two public consultations meeting on:



  • Wednesday 5th December at 2pm at the Assembly Hall Melksham

  • Monday 10th December at 7pm in the Town Hall, Melksham.


  


Although we understand that you may have questions, it would be helpful if you could attend these specific meetings, where we will try and address your concerns and ensure that you receive all of the information that you need at this time. This will enable us to continue the provision of our clinical care, as normal, until a formal decision has been reached.

Appointment Data

Did you know?

The surgery makes one appointment every minute! 

Busy periods

Demand is at its highest on the telephone system between 8.30am-11am & 2pm-3pm.  Please bear with us during these busy periods, the staff will be with you as soon as they can.

Where possible, please try to avoid calling the surgery for non-urgent requests during these times.

If flexibility is important to you please register for our on-line appointment booking service.  For more information about this service, please click the 'on-line appointments' tab above.

Patients seeing the Doctor

During a normal working week the Doctors see approximately 750 routine patients (3250 per month).

This does not include the number of patients who are seen by the Duty Doctor for urgent 'same day' appointments, which usually equate to on average 70 patients per day!

During the month of April 2015, 5% of patient's DID NOT ATTEND their routine GP appointment.

This equates to 27 hours of lost time for other patients to see the Doctor.

On average, 7.9 appointments are wasted with the Nurse every week day! 

'Did Not Attend' Historic Data Collated:

March 2015

5.1% of patient's did not attend their routine GP appointment

= 27.6 hours of lost time for other patients to see the Doctor!

February 2015

4.6% of patient's did not attend their routine GP appointment

= 24.8 hours of lost time for other patients to see the Doctor!

January 2015

3.7% of patient's did not attend their routine GP appointment

= 20.2 hours of lost time for other patients to see the Doctor!

December 2014

4.4% of patient's did not attend their routine GP appointment

= 23.8 hours of lost time for other patients to see the Doctor!

September 2014

5% of patient's did not attend their routine GP appointment.

= 27.3 hours of lost time for other patients to see the Doctor!

August 2014

4.2% of patient's did not attend their routine GP appointment.

= 23.1 hours of lost time for other patients to see the Doctor!

July 2014

4.8% of patient's did not attend their routine GP appointment.

= 26.2 hours of lost time for other patients to see the Doctor!

May 2014

4.6% of patient's did not attend their routine GP appointment.

= 25.2 hours of lost time for other patients to see the Doctor!

February 2014

3.9% of patient's did not attend their routine GP appointment.

= 21.5 hours of lost time for other patients to see the Doctor!

December 2013  

5.8% of patient's did not attend their routine GP appointment.

= 31.5 hours of lost time for other patients to see the Doctor!

Did you know - appointments can be cancelled in the following ways:

By telephone or TEXT to 01225 860025 

OR

On-line via the practice website (to register for this service, please take proof of ID to the receptionist)

 
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