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Welcome to our Practice 

When booking your telephone consultation with the Doctor state the telephone number you request to be called on and the reason for the call.   Please note the time may vary due to unforeseen circumstances, but the Doctors will do their up most to call you within an hour of your booking.



Latest News

WHO IMMUNISATION WEEK – Monday 24th April 2017

Your help to raise uptake of routine childhood vaccinations


28 March 2017 -- World Immunization Week, which is held from 24-30 April 2017, aims to raise awareness about the critical importance of full immunization throughout life, and its role in achieving the 2030 Sustainable Development Goals. 

For more information please click here.


The Partners would like to welcome Dr Michael Gumbley to the Practice

Dr  Michael Gumbley joined the Practice in April as a locum while Dr Chisnal is away from Surgery.

Trained at St Thomas' Hospital London, he obtained a BSc in Anatomy in 1981 and qualified MBBS in 1984. Various posts in hospitals south of the M4 culminated in further qualifications of DCH, DRCOG and MRCGP, and eventually starting in practice in Westbury in 1991. Since that time, he has held posts in Cardiology at Royal United Hospital Bath, has obtained an MSc in Prescribing Sciences from Liverpool University in 2001 and is currently an Associate Member of the GMC, sitting on their Fitness to practice panels.



We are pleased to announced Dr Zoe Davis has  become a partner at the Practice.

Dr Davis qualified in London in 1998 from Imperial College and completed her General practice training in Bristol in 2003 where she continued to work up until joining the practice as an associate.

Her professional interests include women's health, sexual health and palliative care having worked in hospice medicine.

Outside of work, Dr Davis is kept busy with two small children and enjoys time with family and friends, walking and trips away. She enjoys light opera and hopes when time allows to join an amateur society.




 Topic of Focus - Over the Counter Remedies

The Doctors have implemented a monthly ‘topic of focus’ which aims to raise awareness of current important national and local health campaigns but also to provide a ‘spotlight’ on certain areas/projects the Practice is directly involved in. Information is displayed in surgery waiting areas and on the practice website.

As medicines are a crucial part of medical treatment, it is important to have a good understanding of them.

How can you get medicines?

Some medicines are available from pharmacists or supermarkets, while others require a prescription from your GP or another healthcare professional.

The availability of medicines depends on the level of supervision experts believe is necessary before you use a particular medicine.

Under laws governing the supply of medicines, you can obtain medicine under three categories:

  • prescription-only medicines
  • pharmacy medicines
  • general sales list medicines

For more information please click here



Bowel Cancer Awareness Month - Red meat and the risk of bowel cancer

Red meat – such as beef, lamb and pork – can form part of a healthy diet. But eating a lot of red and processed meat probably increases your risk of bowel (colorectal) cancer.

That’s why the Department of Health advises people who eat more than 90 grams (cooked weight) of red and processed meat a day to cut down to 70 grams, which is the average daily consumption in the UK.


For more information please click here

 Congratulations Dr Ruth Barnes - winning the Bath Half Marathon 




For more inforamtion please click here


“All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.


The average pay for GPs working in Bradford on Avon and Melksham Health Partnership in the last financial year was £56,090 before tax and National Insurance. This is for 4 full time GPs, 8 part time GPs, and no locum GPs who worked in the practice for more than six months.”




Exercise after stroke classes

If you have had a stroke, then a referral to this exercise programme will help you by:

  • Improving your confidence to become more independent.
  • Improving your fitness and energy levels so you can do more.
  • Building your strength and mobility, so that daily tasks become easier.
  • Reduce the risk of a second stroke and other illnesses.
  • Improve your general health and wellbeing.

For more information please click here


Winsley Dispensary 10th Anniversary

On the 4th April it will be the 10th anniversary of the Winsley Health Centre opening the dispensary. This important addition to the Health Centre gives our patients who live in Winsley and the surrounding villages a convenient and friendly way to obtain their prescriptions.

Please join us in celebrating this event with fun competitions being run. Come in between 3rd and 11th April and try to win a prize by guessing the name of the Winsley teddy who has been observing proceedings in the dispensary since it opened or guess the Doctors/staff baby photos. All donations will go towards the Winsley village Defib fund.

There will also be past and present dispensary focused displays on the noticeboards for the month of April.

The partners and staff would like to thank you for your support over the last 10 years, as this facility wouldn’t be here if it wasn’t for you.

Please click here to download entry sheet



The Practice would like to welcome Dr Alex Gates & Dr Catherine Napper

Stage 2 GP Trainees







No Smoking Day - 9th March  2017

Why quit?

Quitting is the best thing you'll ever do, and you're in the right place to do it.  Find out why now is the right time to quit.

Please click here



Out of breath?  Listen to your lungs.....

Getting out of breath when you push yourself is healthy and normal.  But sometimes it can be a sign of something more serious.  Take our online breath test to see if you should get checked out. or call our helpline on 03000 030 555 (9am-5pm, Monday to Friday 


Prostate Cancer Awareness Month

Every man has one, it's important for their sex life, yet few men know anything about their prostate or what can go wrong with it.  Better knowledge about this walnut-sized gland will help men to make better choices about testing and treatment.  For more information please click here.


atient Participation Group to collate and pass onto the practice

Practice Achievements 2016


Practice Achievements 2016 - annual report of interest which describes what has been happening in the Practice during the last year please click here




February 2017 Practice Newsletter


Please Click here 






Affordable counselling for everyone


You have visited the surgery today because you are feeling depressed, anxious or both. You have taken an important step forward. Your doctor has assessed this with you and you have both made the following plan and you have been given self-help information. It is important for your recovery that you do what is set out in this plan and that you use the information provided.


For more information please click here Telephone: 01225 330096

Address: The Crypt, St Michael’s Church, Broad Street, Bath, BA1 5JL







Winsley Exercise class

Alternate Wednesday's winsley Village Hall off Bradford Road, BA15 2LU (next to the Bowls Club) 2 - 3pm Cost £3 per class


for further information please contact 01380 727767


Eating Disorders awareness week

Eating disorders are characterised by an abnormal attitude towards food that causes someone to change their eating habits and behaviour.

A person with an eating disorder may focus excessively on their weight and shape, leading them to make unhealthy choices about food with damaging results to their health.  For more information please click  click here


Jo's cervical Cancer trust 

February Tuesday 14th The Practice staff will be wearing pink to raise money and awareness to Jo's cervical cancer trust


The trust has generously given us charity pins and trolley tokens for patients and staff to purchase throughout the month.



Let’s have fun with fundraising!!  - £97.22 raised








Changes to the appointment system

 from the 6th February 2017

When booking your telephone consultation with the Doctor state the telephone number you request to be called on and the reason for the call.   Please note the time may vary due to unforeseen circumstances, but the Doctors will do their up most to call you within an hour of your booking.

As you will be aware from the media the NHS is under significant pressure. We have been struggling with the additional demands on the service for some time and have decided to ‘act now’ by introducing a new appointment system from 6 February 2017. The system aims to make the best use of the available clinical workforce and enable the most unwell patients to see a doctor quickly.

There are three separate areas of the new system:


1) If you have an urgent problem


Please telephone as early as you can on the day to book an appointment in the same day emergency service. These appointments are limited and therefore will only be booked with problems which are deemed to be medically urgent.


2) If you have a new problem (or a recurrence of an old problem) which is not medically urgent for today


Please speak to reception who will offer you a telephone appointment with a doctor. For continuity we advise that you wait to speak to your usual doctor when they are next available. This may sometimes mean that you will need to wait longer than you would ideally prefer.


3) If you have an on-going problem and the doctor has directly asked to see/speak with you again


Please let the receptionist know as we have allocated a protected number of appointments for this purpose.


Please note: the receptionist is only able to book one of these appointments if the request for a follow-up has been specifically documented in your medical record by the Doctor.

For more information please read our new Changes to the appointment sysem leaflet by clicking here



At some point, you will have to make a decision about your healthcare. Understanding your rights to make those decisions and planning in advance can give you peace of mind. 

For more information please call us on 0800 999 2434 or get started online or click here


Understanding Obsessive-Compulsive Disorder (OCD)

Obsessive–Compulsive Disorder (OCD) is a serious anxiety-related condition where a person experiences frequent intrusive and unwelcome obsessional thoughts, often followed by repetitive compulsions, impulses or urges.

For more information please click here


Coffee Morinings - Parkinson's UK


NEW! Bradford on Avon Coffee Morning at Wiltshire Music Centre


10.30 - 12.30 on the 9th Feb & then on the 2nd Thursday of each month


Drop in for coffee,cake and a chance to talk to other people affected by parkinsons's


For more information please contact Jane Henderson 0344 225 3694




Health Centre Telephone System


When you telephone The Health Centre (Bradford on Avon) you will hear a ringing tone.  This means your call is in a queue as soon as a receptionist comes available your call will be answered. Please continue to hold and not divert your call to another service extension as this may cause you to have to wait longer.


We are currently in the process of sourcing a new telephone system and aim for it to be installed by 1st April 2017.  We are aiming for the new system to be more user friendly and with clearer messages for the caller. 


Thank you for your patience and understanding while we source the new system.


Did you know we offer booking appointments on-line 


If you would like to register to book appointments on-line please bring a form of ID to the surgery and one of the receptionists will be happy to issue you with your username and password.


We offer some on-line appointments for:  

Routine GP appointments: These are NON URGENT, pre bookable appointments

  • Blood tests: These are routine blood tests with our Health Care Assistants (not for under 16s!) and are only to be booked at the GPs request!
  • Fasting blood tests: These are routine FASTING blood tests and are only to be booked at the GPs request!
  • Cervical Smear Tests: These are for patients who have received a letter
  • Adult Flu Vaccination: Appointments now available to book for the 2016 season! Stock 



Falls and Balance Class goes from strength to strength                          Falls club

Designed to help those who have had a fall or who are afraid of falling

  • It is a mixture of chair-based and standing exercises to improve strength, balance and increase confidence
  • This class will safely and effectively improve your physical function and postural stability to reduce the risk of a fall

For further information on any of the classes please contact email or call 07799074312

There are two classes held at St Margaret’s hall on a Tuesday afternoon 1.15 pm and 2.15 pm with a refreshment break for all at 1.45 pm. Around 40 people enjoy a cuppa and a chat together before the first group depart. 
There is a small charge for each attendance, please see below others classes in your area: 



15,500 missed GP Practice appointments across Wiltshire in three months

An equivalent of 516 days of general practitioner time was lost during July –September 2016 because more than 15,500 GP, nurse and healthcare assistant appointments were missed across Wiltshire’s 55 GP Practices.

We’re urging patients to take a few minutes to cancel their appointments if they are no longer required, or if they are unable to attend. Practices will then be able to offer those slots to other patients who require them and help to reduce appointment waiting times.

For more information please click here


 Bradford on Avon Leg Club


Press Release

Freemasons present a cheque to Bradford on Avon Leg Club


On Tuesday 11th October 2016 at St Margaret’s Hall, Sue Denmark, Chairperson of the Bradford on Avon Leg Club was delighted to receive a cheque of £1100 from Mark Kendall, who is the current Master of the Bradford on Avon Freemasons.

Sue said “it is the dedication of the fantastic Leg Club clinical staff working alongside the wonderful volunteers, a true team effort!”


Amanda Brookes, Project Manager from Bradford on Avon & Melksham Health Partnership who set up the Leg Club in 2014 said “she was delighted to be able to purchase additional technology to support the treatment of complex leg ulcers.”



Posted 19.10.16



A comprehensive inspection of Bradford on Avon & Melksham Health Partnership was carried out by the CQC (Care Quality Commission) on 18th August 2016.

The practice is thrilled to announce that it has been given the highest award:


For more information and to review the report, please click here

To view The Wiltshire Times article please click here

Members of Bradford on Avon and Melksham Health partnership are rated outstanding mark in CQC (Care Quality Commission ) report at the Health centre in Bradford on Avon.. Pics Trevor Porter 57796 1. 

(Photo taken by Wiltshire Times)


Young people starting university or college this autumn are being urged to get a  NEW Practice Pharmacist


Heather Call, our new Practice Pharmacist, joined the surgery in June 2016.  Heather is here to assist the Practice Team in all areas relating to medicine.  Heather is also available to speak with patients for any medication queries.  If you would like to speak to Heather, please book a telephone appointment.  This appointment will be booked on a Monday, Wednesday or Friday morning.


Safeguarding Children

The practice has created an information leaflet to help guide patients who may have safeguarding concerns - for more information, please click here

Posted: 08.08.16

Bradford on Avon Area Dementia Action Alliance

The steering group of the Bradford on Avon Area Dementia Action Alliance has recently set three targets to be achieved before April 2017

The steering group of the Bradford on Avon Area Dementia Action Alliance has recently set three targets to be achieved before April 2017:
  1. l Establish a network of local Dementia Friends Champions, ready to collaborate and deliver Dementia Friends Information Sessions
  2. l Set up a Directory of Community Assets (local dementia friendly facilities and services)
  3. l Organise a Dementia Friends Information Session in each of the 8 villages and a further 8 sessions in businesses and other community organisations
For more information please click hereThere are lots of different ways to get involved – please contact Peter Dunford or Claire Thomas: peter.dunford@wiltshire. or


Ear Wax Prevention & Treatment

The ear syringe procedure does carry risks of damaging the ear canal, perforation of the eardrum and ear infections.

PREVENTION: is the best solution

An ear syringe should ONLY be performed if absolutely necessary and the self-treatment plan below has been followed: 

  1. READ: Ear Wax Prevention & Treatment Leaflet
  2. ENSURE: Ears are oiled for at least 14 days
  3. USE: A bulb syringe, which can be bought from most Pharmacies and online (see leaflet for more details)
  4. ONLY THEN: Can an appointment be made in the ‘ear check clinic’ (if all of the above has been done and there is no improvement

Please click here to download the revised guidance for patients on Ear Wax Prevention and Treatment. Copies of this leaflet will be available in the waiting areas from 20th July.

Posted: 20.07.16

Why does it take 48 hours to process the prescription at the surgery and then at least another 48 hours with the Pharmacist?

For more information on Pharmacy prescription time scales please click here

With so many people taking repeat medication, the surgery has to deal with over 1000 requests every week.  Each request has to be checked against the patient's records to ensure that it is legitimate and appropriate. 

The prescriptions are then checked and signed by the doctor responsible for the prescription.  They are then sorted according to whether the prescriptions are to be collected from the surgery, posted or organised by collection of the pharmacy

Many requests generate queries or problems that only a doctor can sort out. To do this job efficiently takes about two working days. Of course, in an emergency we can produce a prescription quickly, but the disruption it causes to the smooth running of things only causes more delay for other patients.

Once the prescription has been received by the pharmacy they will then require  additional 48 hours at least to 'make up' the medication. 

Therefore, pharmacies have asked patients to allow more time before collecting their prescriptions from them.  This is to enable the pharmacy time to 'make up' the medication or to order the medication if it is out of stock.



Why do I need a medication review with the pharmacist as well as the Doctor?

Image result for pharmacy review of medication images



Although it is not compulsory, the pharmacy ‘Medicine Use Review’ (MUR) is a service offered by the NHS at your local pharmacy.


During the review pharmacists can offer patients, on certain medicines, a review to ensure they are getting the most out of their medicines The aim of these reviews is to complement, not replace, the clinical review from the Doctor.


The best time to have a review with the pharmacist is just before your medication review with the Doctor as this can help highlight matters for discussion. The meeting with the pharmacist can also give you a chance to discuss any concerns you may have about your medicines, for example side effects or perhaps recent reports in the media.


For more information about medication reviews please speak with your local Pharmacist or get in touch with Heather Call at the Surgery (our new Practice Pharmacist).




Accessible Information Standard


The Accessible Information Standard aims to make sure that disabled people have access to information that they can understand and any communication support they might need.


Do you have any particular communication preferences? For example, do you have impaired sight and therefore need us to write to you in large print?


Please make reception aware of your preferences so that we can make a note in your medical record and comply with your request.

Further information can be obtained by clicking here


The Wiltshire BOBBY VAN Trust – a Free Service!


The Wiltshire Bobby Van Trust is an independent charity working closely with Wiltshire Police and Wiltshire Fire & Rescue Service.


Our aims are to:


  • Reduce the incidence of crime amongst older, vulnerable and disadvantaged people across Swindon and Wiltshire
  • Reduce the fear of crime and make people feel safer in their homes
  • Reduce the incidence of repeat crimes
  • Reduce levels of domestic fire incidents by promoting awareness of fire safety, detection and prevention.


Who We Are: Bobby Operators are skilled carpenters/lock fitters, trained Crime Reduction Officers and Trained Fire Safety Advisers and wear uniforms similar to those worn by Police Officers, for reassurance, and always carry formal identification.  Two vans provide mobile workshops, each with a dedicated Bobby Operator and are operated by the Trust across Swindon and Wiltshire.



for older, vulnerable and disadvantaged people living in Wiltshire and Swindon If you are 60+ or vulnerable due to a disability and would like the

Bobby Van to visit you, please ring 01380 861155




As a charity funded entirely by donations we are always grateful for any contribution.


 Repeat Prescriptions

Only Order What You Needmedication

A report by the Department of Health estimates that unused medicines cost the NHS around £300 million every year, with an estimated £110 million worth of medicines returned to pharmacies, £90 million worth of unused prescriptions being stored in homes and £50 million worth of medicines disposed of by Care homes.

Did you know?

Even if you never open them, once you leave a pharmacy your medicines cannot be recycled or used by anyone else.  This means that any you return are destroyed.

Before heading to the pharmacy, take a look in your medicine cabinet to see what you actually need,  you may have ordered extra of a repeat prescription last time you went and forgot.

How you can help

Wasted medicines is everyone's responsibility and there are small changes you can make to help reduce the amount of medicines being wasted. these savings could be reinvested into more front line care and services for the benefit of all.

For more information please click here


Parkinson's UK - Find Out

Parkinson's Local Adviser

If you or a member of your family has Parkinson's you may need information and support for :

  • Up to date information on Parkinson's
  • Emotional support for you and your family
  • Information about links to local services

Contact Lucy Scott

Tel 0344 228 3696



 Monthly Friends & Family Test Results

freindsfamilylogo The Practice are thrilled to announce that we have won a NHS England National Award for the Friends and Family Test Survey.

The award was presented to Michelle Coleman at the ceremony in Leeds on 17th March 2016 and was quickly presented to the Friends and Family Test (FFT) team at the surgery:


For more information about the awardor to see the results of previous surveys, please click here

To take part in this on-going survey, please click here


NEW! - Mental Health Support

Claire Stroud is the new Mental Health Representative at the surgery who is here to support patients access the service they need.

For more information please click here.

Mental Health Awareness week

One in four British adults will experience a mental health issue each year. We probably all know someone who has a mental health issue, but often this may be invisible especially in the workplace. Mental health isn't just about diagnosed mental illness; it's about wellbeing and looking after yourself day-to-day, including your physical health, stress management and enjoyment of life.  For more information please click here


“All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in Bradford on Avon and Melksham Health Partnership in the last financial year was £42,581 before tax and National Insurance. This is for 8 full time GPs, 4 part time GPs, and no locum GPs who worked in the practice for more than six months.”


Melksham and District Link urgently need drivers

Ladies & Gentlemen of Melksham and surrounding areas your town needs you.  Melksham and District Link urgently need drivers who are car owners to transport local people, mostly senior citizens, to hospitals and G.P. Surgeries. 

We also need drivers to help with shopping.

This is a voluntary job and you choose the hours, times and day/or days that suit you.  A fuel allowance is paid for each mile covered.

For more inforamtion please call 01225 340589 or 703800


Save a life - Give bloodImage result for save a life and give blood image

For more information and to find out if you are ‘able to give’ please visit:  


Patient Access to Online medical records 

For those patients who have access to our online services we are pleased to let you know that we will soon be able to provide patients with online access to detailed information held on their medical record.  We are working closely with our Clinical System Suppliers and NHS England to do this.  It is our intention to have this development available to our patients by 31st March 2016.

More information will be shared nearer the time of the process and explain how patients are able to request this service.  At 'go live' all patients are automatically excluded from this service and the channel will only be opened up on a patient by patient basis, at the request of the patient.  Watch this space for more information nearer the time!

In the meantime if you do not currently have access to our online services (prescriptions/appointments) and would like to register please bring proof of ID (passport/driving licence) to reception who will provide you with a password.

Please note:  We are currently only taking new registrations for the online service from patients who are 18 years of age or over.

Posted: 30.9.15

Named GP

Part of the NHS Initiative for 2015/2016 is to ensure that all patients have a named GP who is responsible for their overall care.

Here a Bradford on Avon & Melksham Health Partnership we have in fact had this system in place for many years.

When patients register with us they are given a named GP. If you are uncertain of who your named (registered) GP is, please contact the surgery.

We strongly believe in patient choice and patients are able to see any GP they wish, either for a single appointment or for long term care.

However, we do prefer that patients see the same GP for any ongoing problems to maintain continuity.

Posted 11.08.15

Fraud Alert! 

A patient has recently been contacted by someone claiming to be from our Surgery. The caller stated that the patient's prescription was ready for collection and could be delivered if credit/debit payment details were provided.

The Practice will NEVER ask you for your card details over the telephone.

If you experience any similar requests or have concerns that you may have been targeted, please contact the Police via Action Fraud on 0300 123 2040.

For more information, visit

Posted 04.08.15













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