We try our best to provide the best standard of care at all times but we accept that sometimes patients or their relatives may feel a need to complain.
All complaints are taken seriously. If you would like to discuss your complaint in person, whether it relates to any of the services we provide or the individuals providing them, please ask to speak to Angie Brown, our Practice Manager, or her deputy. They will be happy to advise you how to proceed.
However, it is always helpful to us if your complaint is received in writing. You can either write a letter or complete a complaint questionnaire. You can collect a copy of the questionnaire from reception or download and print it here (You will need Adobe Acrobat Reader to view the complaints form and this is available for free by following the link to the left):
Complaints form [1]
Completed forms should be returned in person or send to:
- Angie Brown
- Practice Manager
- The Health Centre
- Station Approach
- Bradford on Avon
- Wiltshire
- BA15 1DQ
IF YOU MAKE A COMPLAINT
You will receive written acknowledgment of your complaint within two working days. You may expect a formal response to your complaint within 10 working days. It is not always possible to resolve issues within this time frame, in which case you will be advised of progress to date and given a revised deadline for resolution of the issues.
If you need advice or support on how to make a complaint you can contact the Patient Advice and Liaison Service [2] on 0800 3897671