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Welcome to our Practice 

New Telephone System- technical failure update

NEW TELEPHONE SYSTEM - a new system has been installed at BOA & Winsley Health Centre on Wednesday 23 August 2017.  St Damian's Surgery commenced on the 12th September.   We are working hard with our engineers as we have discovered technical problems for the last few weeks. We apologise for any difficulties experienced with accessing our services during this time. All feedback is gratefully received whilst we work with our engineers to resolve any problems encountered. Thank you for your patience.

Posted: 29.09.17 

Your Test Results

blood_testsWe offer a dedicated telephone line for test results - the number is 01225 867876.

**CHANGE TO RESULT LINE OPENING HOURS**

As from Tuesday 1st November 2016 the opening hours for this service is changing. Patients will be able to ring this line between 1.30pm-5.30pm Monday to Friday, excluding bank holidays.

The nurse, doctor or other health care professional carrying out the test will advise you when the results will be available.

It is then the responsibility of the patient or their carer to telephone for the results of the tests.

The doctor will have given the receptionist specific instructions regarding any follow-up that may be required and what information they would like conveyed to you. 

The receptionist may tell you what the result is, they may ask you to make a telephone consultation with the doctor, they make ask you to make a face-to-face consultation with the doctor, or it may be that the doctor telephones you direct. 

Sometimes the doctor will mark the result 'normal - no further action', this usually means the result didn't show anything abnormal.  If this is the case and you are still having problems, we advise patients to speak to the doctor further to discuss what to do next.

If the receptionist is in any doubt whatsoever about the instructions that have been left, she will ask the doctor for clarification and telephone you back or if preferred, the patient is able to book a telephone consultation with their doctor to discuss the result further.

To view our Results leaflet please click here for more information.

Time taken for results to reach your doctor

Please note that these times are only a guideline.

 

Test Approximate waiting time
Blood test5 days
Hepatitis B7 days
Urine test5 days
Swab5 days
Stool sample5 days
Fungal test14 days
Virology screen14 days
X-ray/MRI/CT scan2-4 weeks (although can take longer)

 

 

 
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