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Advice for people at higher risk from coronavirus, including older people, people with health conditions and pregnant women.
Social distancing and changes to everyday life
Advice about avoiding close contact with other people (social distancing), looking after your wellbeing and using the NHS and other services during coronavirus.
GOV.UK: coronavirus – guidance and support
Government information and advice.
Free, simple and easy to use, Doctorlink gives you 24/7 access to trusted medical advice and Practice services. Click here to register.
For key messages about how the Practice is maintaining patient safety and establishing a 'new normal' please click here.
During this uncertain time, we would like to advise all our carers we are here at the Health Centre to help you with any concerns regarding health issues.
We can be contacted by phone 01225 866611 during working hours, or alternatively you can access 111 online or by phone.
If you require a repeat prescription we can in some cases arrange for batch prescriptions, or we can enable proxy access to GP online services for the person you care for (provided consent is given).
Please telephone the Health Centre to request.
Our Older Persons Team01225 860811/860812Their aim is to make you feel supported, and ensure you have access to services that are right for you.
During this uncertain time if you require help with the followingShopping/ Medication collectionPlease telephone 01225 864240 or email email@example.com (covering BOA only)
If you would like us to arrange for this on your behalf please contact us, and with your consent we can refer you.
Other contacts outside of Bradford on Avonsupport@melkshamcommunity.co.uk or call 01225 809265 (covering Melksham and surrounding villages if registered with a Melksham based Pharmacy)firstname.lastname@example.org (covering Winsley only)email@example.com or call 01225 765072 (covering Trowbridge only)
For up to date information from Wiltshire Council including the Covid 19 community groups directory (download as a PDF).http://www.wiltshire.gov.uk/public-health-coronavirusPlease also click here to see letter thanking Carers from Wiltshire Council.
Some other useful links
Carer Support Wiltshire offers a wealth of information, and is there to answer any concerns and support you.
Email Admin@carersupportwiltshire.co.uk Website carersupportwiltshire.co.ukFreephone 0800 181 4118
Age UK 01380 727767Alzheimers Support 01225 776481Wiltshire Citizens Advice 03444 111 444Wiltshire Centre for Independent Living 0300 123 3442
A carer is someone who looks after a relative, partner or a friend who cannot manage at home without help due to a disability or illness or because they are elderly or frail.
There are estimated to be over 47,000 carers in Wiltshire alone.
Carers fall broadly into 3 groups:
If you would like to join our register of Carers, please fill out our form by clicking here and we will update your medical record.
If you need to book an appointment or order a repeat prescription on behalf of the person you care for, we can set you up with proxy access via your online account. For more details on this service please view our Practice online leaflet by clicking here
If you need to access information on behalf of the person you care for, please complete the following form by clicking here and then posting to the Health Centre, Station Approach, Bradford on Avon, Wiltshire, BA15 1DQ or by emailing the Practice - firstname.lastname@example.org
The surgery runs an annual health check service for patients who are carers. Appointments are designed to give you a full health check and an opportunity to discuss your health. The appointment will last approximately 1 hour. Representatives from Carers Support West Wilts and the Wiltshire Council Health Trainers are also available to offer advice or answer any queries. Please contact Jane if you would like to receive an invitation.
Jane is the Practice Carers Representative and Laura is the Deputy.
They are able to provide help and information to Carers. They are also able to access services for you (appointments etc) so that they can be arranged at a time that suits you.
To speak with Jane or Laura, please telephone The Health Centre, BOA, 01225 866611.
The Partners and staff would like to congratulate Hayley, Jane & the Nursing Team for achieving the Gold Plus level.
**The Social Cafe and Carer Support Wiltshire support groups listed below are currently suspended due to social distancing guidelines**
Carer Support Wiltshire - Carers Cafe
Get Support Share Information Relax
The Kings Arms, 20 Market Place, Melksham
1st Thursday of every month from 10.30am- 12.00pm
For anyone aged 18 or over who helps another person in their day to day life, usually a relative or friend, who could not manage without that support.
For more information, please contact Carer Support Wiltshire on freephone 0800 181 4118 or email email@example.com. or you can visit www.carersinwiltshire.co.uk
Carer Support Wiltshire provides FREE and confidential Information, Advice and Support to all Carers in Wiltshire.
It does not matter if you are caring for someone occasionally or for longer lengths of time, you may request the free pack. It contains loads of useful information plus contact details of other organisations to assist you in your caring role.
For further information, please visit the Carer Support Wiltshire website or telephone 0800 181 4118
From the 1st April 2018, Carers Break Prescriptions will no longer be available through the Surgery. However, if you feel that a break may be beneficial to you, or you are feeling stressed or overwhelmed with your caring role, please contact Jane 01225 866611 who will be able to discuss with Carer Support Wiltshire your needs and they will be able to liaise with you what break is best suited for you.
For more information regarding this service, please contact Jane on 01225 866611 or Carer Support Wiltshire on freephone 0800 181 4118 or visit the website www.carerswiltshire.co.uk
The Care Act replaces most current law regarding carers and people being cared for. It outlines the way in which local authorities should carry out carer’s assessments and needs assessments how local authorities should determine who is eligible for support, the new obligations on local authorities, and how local authorities should charge for both residential care and community care.
Please click here for more information
Wiltshire Council in partnership with Health Watch has launched the directory of services website, which has a wealth of information.
Please follow this link for more information.
This scheme is free to the user. Whilst it is focused on the more vulnerable people in our community, anyone can fall downstairs or have a car accident, so this scheme can benefit anyone, including you. As a minimum it will save the Emergency Services valuable time identifying you and your emergency contacts. By telling whether you have special medication or allergies or not, it is a potential lifesaver and provides peace of mind to users and their friends and families.
As the name suggests, the personal information is kept in a bottle. The bottle is plastic,with a push fit lid, and is big enough to hold the necessary information. The bottle is then kept in the fridge, where the emergency services will expect to look for it in the event of being called to your home. They will be alerted to your membership of the scheme by two labels which are unique to the scheme. One is fixed to the back of the front door (or the door most used to access the premises), and the second is attached to the door of the fridge.
For more information please contact us locally on 0845 833 9513
Bottles are available at Bradford on Avon Health Centre
**COVID 19 Update **
MARIE STOPES update:
This service is for young people aged 24 years and under providing advice on relationships and sexual health issues or any other health issues which are causing you concern. You just need to ask for a ‘No Worries!’ appointment at reception and you will be able to see a practice nurse, on the day, during surgery hours.
This service includes:-
We offer everyone, including those under 16, a free & confidential sexual health service.
We would only share your information with other professionals to protect you or others from serious harm. We would always try to discuss this with you first.
For more information please click here
If you have any questions about confidentiality, please feel free to speak to the nurse or your doctor.
Laura is the Young People Representative at the Surgery.
Laura is here for young people to contact to ask questions about what the Surgery can do for them and to find out more information on anything that is worrying them. As with all areas of the practice, conversations with Laura are confidential.
Laura also has information about what other organisations can do for young people and has close links with the No Worries service https://www.facebook.com/NoWorriesWiltshire
Laura can be contacted on 01225 866611.
Messages can also be sent to Laura direct by using the website feedback form.
Please click here to download Laura's 'NoWorries' leaflet, which will let you know how to get FREE Condoms, FREE Chlamydia kits and find out how else the surgery can help you.
Public Health have awarded the Practice with the national quality mark for Young People Friendly.
BPAS - Open 24 hours a day. Supportive, caring, impartial, non-judgemental advice on abortion, emergency contraception, pregnancy testing, unplanned pregnancy.
Telephone: 08457 30 40 30 Textphone Service: 08453 651 450
Marie Stopes - Open 24 hours a day. Advice and support on contraception, emergency contraception, unplanned pregnancy, pregnancy testing. Pre and post abortion counselling.
Telephone: 08453 008 090
Click here to find out more information on Sexual Health Clinics near you.
There is a continence service (for age 4-25 years old) local to you at Trowbridge Community Hospital. Please click here to download the leaflet for information.
Type of Service
Services for young people
0800 1111. www.childline.org.uk
Online advice and information, message forums, live online chat, 24h call, direct email. Calls confidential and won't appear on phone bill.
Mental health, families, puberty, sex and relationships, bullying.
Info about MH conditions/being a teenager in general. Links to other sources.
Has Talk Zone for 7-18yo. Can self-refer. 01225 765310
www.getconnected.org.uk. 0808 808 4994 11am - 11pm.
Also email and live chat 11-11. Links to other websites.
Parent helpline 0808 802 5544. No direct contact for young people but has links to other appropriate services. Good for medication information.
Wiltshire Early Interventions for Psychosis Service
01380 731282. 9am – 5pm Monday to Friday
Students Against Depression
Information and resources for self-help.
Suicide: Papyrus (Prevention of Young Suicide)
Helpline for young people and those worried about a young person.
Call 0800 068 41 41. Text 07786 209697. Email firstname.lastname@example.org
Monday – Friday 10am to 10pm and Saturday - Sunday 2pm to 10pm.
Self-harm: National Self Harm Network
Information, advice and support for anyone who self-harms or is concerned about someone they know who is self-harming. Has discussion forum.
Bullying – part of Family Lives
Information for children, parents and schools. Includes cyber bullying.
Call 08088 002222 Monday to Friday 9am – 9pm. Sat and Sunday 10am-3pm.
Cruse Bereavement Care
Works with adults and children. 01761 417250 Call 10am - 1pm Monday-Friday. Email email@example.com
www.b-eat.co.uk. Email firstname.lastname@example.org
Youthline 03456 347650 Monday to Wednesday 1-4pm
Has a message board. Recovery Club for <18s Wednesdays from 5pm.
Apps for self-help
Cognitive Behavioural Therapy (for older teenagers)
Drugs and Alcohol
Turning Point – for help quitting
Wiltshire base: 08456 036993 Monday to Friday 9am – 5pm.
Lots of information about drugs and alcohol abuse
Live online chat 2pm-6pm. Text 82111. Call 0300 123 6600
0800 169 6136. Monday to Friday 9am – 5pm
Wiltshire-based service. Offer information, advice, one-on-one sessions.
Project 28: for young people with alcohol/substance misuse problems.
Provides a physical space for young people to spend time in and where they can access services. Young Carers Group Tuesday 2-4pm for 11-17 year olds who are worried about friends/family with substance misuse problems.
28 Southgate St Bath BA1 1TP. Contact 01225 463344. email@example.com
Children in Care
The Who Cares Trust
Lots of information and advice for children in care/about to leave care.
Advice for children: 02070 178901 Monday to Friday 10:30am – 3pm. Email firstname.lastname@example.org
Wiltshire Council Wesbite
Lots of links to parental support for many problems.
Parenting support in relation to school/other issues
You are advised to contact the school directly.
School nurses are another source of valuable support and information.
Check your therapist is registered, as well as info about therapists, counselling and psychotherapy
To protect children from abuse. Phone lines open 24/7.
Phone line for children: 0800 1111
Phone line for adults with concerns: 0808 800 5000
Website created by young people, for young people. Lots of information about activities going on in Wiltshire, being a young person and links to advice sites.
Both sites are aimed at parents/carers/teachers and offer information and advice, as well as signposting to local support services
Legal Advice: Coram Children’s Legal Centre.
Free legal advice for children and their families/carers.
Family law call 03003 305480
Education law call 03003 305485 Both 8am – 6pm.
DEPARTMENT OF SEXUAL HEALTH
Department of Sexual Health
Salisbury District Hospital, SP2 8BJ
Walk in Clinics
Sexual Health Appointments
Space within the walk-in clinic can be limited due to excessive demand.
Please arrive before stated finish time to maximise your chance of being seen.
Community Satellite Clinics
For contraception, advice and patients with no symptoms.
Warminster Community Hospital
Walk in clinic
Melksham Community Hospital
St Melor Surgery, Amesbury
Calne Health Centre, Broken Cross, SN11 8BN
Chippenham, Hathaway Practice 32 New Road, SN15 1HP
Central Health Clinic, Salisbury
Castle Practice, Tidworth
Trowbridge Community Hospital
Devizes Community Hospital
2.30-5.00pm (under 25’s only)
Please note – Community Satellite Clinics are designed predominantly for the provision of contraception and screening for sexually acquired infections. If you are concerned about symptoms or require specific treatment, please enquire when booking your appointment to make sure you are booked into an appropriate clinic.
Please take note of clinic location when planning your visit
These websites can give you information about common mental health problems, how to cope with your feelings and where to get support.
Please click here
In order to view your medical record on line you will need to register for online services - click here to register
Further information about medical record access is availiable here .
If you would like to give permission to grant another person access to your medical records,
Please click here to download the form found in the section 'Your Medical Records'.
The SCR is designed to help emergency doctors and nurses help you when you contact them when the surgery is closed.For details on how this information is shared and how to opt out if you do not wish to share information click here
The Bradford on Avon and Melksham Health Partnership handles your medical records in-line with the new regulations on data protection and confidentiality. Our Privacy Notice explains why we collect information about you and how that information may be used to deliver care to you and manage the local health and social care system. Click here for a copy
The Freedom of Information Act 2000 aims to produce a culture of openness in public bodies, by providing members of the public with the right to access information held. Please click here to download the Bradford on Avon and Melksham Health Partnership Freedom of Information Act leaflet
We only send “text message appointment reminders” to patients who have specifically contacted us to confirm that they would like to receive them. Cick here and visit the section "your medical record"
Need to update your details? click here to be taken to "my record " or here to register for online services online
Advocacy - if you need some independent support finding an advocate might be an option for you. For more information click here
Mencap - Please click here to access the Mencap website.
Stroke Association - click here here to access the Stroke Association website.
Visually impaired - Please click here to download the Wiltshire Sight services leaflet.
Parkinsons - Please click here to access the Parkinson's uk website OR for a Parkinson's Local Advisor, who can help you with:
Contact Lucy Scott, Tel 0344 228 3696, Email: Adciser9.email@example.com
The Accessible Information Standard aims to make sure that disabled people have access to information that they can understand and any communication support they might need.
Do you have any particular communication preferences? For example, do you have impaired sight and therefore need us to write to you in large print?
Please make reception aware of your preferences so that we can make a note in your medical record and comply with your request.
Further information can be obtained by clicking here
New Directory of Services
Wiltshire Council in partnership with Health Watch has launched this new directory of services website, which has a wealth of information.
Please follow the link below for more information.
Wiltshire People 1st is a self-advocacy organisation run, with support, by people with learning difficuties. We work to make sure people with learning difficulties are treated fairly and included.
Our Young People's Group meets once a month. It gives those aged 17-25 with learning diffculties the opportunity to meet other people and speak up for themselves about things are important to them.
For more information click here
PATIENT TRANSPORT TRAVEL DESK
Following discussions last year, Kennet and North Wiltshire and West Wiltshire PCTs, and Swindon PCT are now working in partnership with Great Western Ambulance Service NHS Trust to provide a Health Transport Travel Desk to arrange the requests for non emergency Patient Transport Services (PTS). This service will provide a Patient Transport Travel Desk situated within the ambulance PTS Control room and have direct access to the ambulance booking system. The service is available for an initial pilot period of 6 months.
HOW DO I BOOK TRANSPORT?
As a result of the above changes, patients are now required to book their own transport, using the following guidelines.
Please note that at least 48 hours notice is needed to book transport, therefore you should phone as soon as you get your appointment.
The service will be available between 08.00 and 17.00 Monday to Fridays and transport will be provided free of charge when the patient has a medical need.
A service staffed by volunteers and although there is no fare, they do ask for a donation. If you need help to attend an appointment at the surgery, the hospital or to collect a prescription, please call Link on 07957 367124 (Bradford on Avon) or 07979 129052 (Melksham) or visit their website for more information www.wiltslink.org.uk
For travel to and from the Royal United Hospital, Bath. There is a fare to use this service. Please arrange by telephoning 01985 212 213
WILTSHIRE COUNCIL'S BUS TIMETABLE
Comprehensive and up to date timetables can be printed from the traveline website. Please click on the following link to be taken to their page: http://www.traveline.info/
If you are unable to get hold of your timetable via this way, please phone the customer care team on 0300 456 0100.
Save the RUH Hopper Bus Service!
Connect2 provides patients with a choice of bookable journeys at affordable rates, operating Monday-Friday, from West Wiltshire and some North Wiltshire towns and villages to the Royal United Hospital (RUH) in Bath.
If you would like to support the Connect2 Bus Service then please sign an online petition to prevent this service from being removed:
Councillors Terry Chivers, Jeff Osborn, Helen Osborn and let them know your views.
Did you know you are able to provide feedback to the Surgery in a number of different ways?
.....click here to find out!
A zero tolerance policy towards violent, threatening and abusive behaviour is in place throughout the NHS.
The doctors, nurses and staff in the practice have the right to do their work in an environment free from violent, threatening or abusive behaviour and everything will be done to protect that right.
At no time will any such behaviour be tolerated in this practice.Click here for further information
Each GP surgery is provided with a page on the NHS choices website and patients are able to provide positive and constructive reviews with a star rating.
click here to be taken to NHS choices page.
The Care Quality Commission is responsible for monitoring the standards of hospitals, dentists, care homes and care services. As from April 2013 they will also be re
To find out more about the Care Quality Commission, to provide any feedback or to view any reports, please visit their website https://www.cqc.org.uk/
The PPG is a group of patients and practice staff who meet at regular intervals to decide ways of making a positive contribution to the services and facilities offered by The Bradford on Avon & Melksham Health Partnership.
For those patients who are unable to attend a Patient Participation Group Meeting, we have set up a virtual patient representation email group so that you can have your say, the 'Patient Voice'.
Please click here to visit the PPG & Patient Voice pages of the website.
Another way to provide feedback to the Practice is to fill out the online feedback form. Please click here to access the form.
Please only use this form for comments about the practice and suggestions as to how we can improve our service to you. Medical matters and official complaints cannot be dealt with via this form.
We try our best to provide the best standard of care at all times but we accept that sometimes patients or their relatives may feel a need to complain.
All complaints are taken seriously.
If you would like to discuss your complaint with us, whether it relates to any of the services we provide or the individuals providing them, please telephone either Sarah Smith, st Damian's surgery Team Leader & Practice Complaint Officer (01225 898490) or Bridget Casey Practice Complaint Lead at The Health Centre, Bradford on Avon (01225 866611) who will be more than happy to help you through the process, which can include arranging a meeting to discuss things in person if preferred.
For more information on Sarah and Bridget's role at the surgery, please click here.
sometimes, you may prefer to put your complaint in writing. This can be done by either writing a letter or completing the complaint form. You can collect a copy of the form from reception or download and print it here:
complaints leaflet complaints form
Completed forms should be returned to Bridget Casey, Complaints Lead, The Health Centre, Station Approach, Bradford on Avon, Wiltshire, BA15 1DQ
If you would benefit from independent assistance when dealing with your complaint, you may wish to gain support from an Advocate. For more information about this, please click here.
Salisbury FT PALS
NHS 111 (Care UK)
0117 240 1135
If you have any specific issues to raise with providers we have attached the contact details for the appropriate PALS and Complaints teams at the various providers for your use where necessary.
Local Businesses such as;
As well as, individual patients who have shown their support in a variety of ways. We have received some rainbow pictures, which has been fantastic, please do feel free to post these into our prescription box and we will display them.
We would also like to thank those who have donated visors - they have made a significant difference to our team, enabling them to carry out their work safely, therefore helping our patients receive the care they need.
It has been an incredibly challenging time for the majority of the world, we wish everyone the very best during this Covid-19 period and would thank all Key Workers who've kept the country going.
A huge thank you to one of our patients who made fabric bags for the Clinical staff to wash their scrubs!
Another patient has made face masks (for personal use) to help protect our staff when out shopping etc - thank you!
The Practice has received a very kind donation from one of our patients who has supplied numerous copies of the book 'With the end in mind' by Dr Kathryn Mannix.
The patient describes this book as a "very challenging but instructive read" and feels Practice staff and other patients will benefit from reading these short stories to help gain an insight into palliative care/end of life but may also support family members going through this difficult time.
To pick up a Practice copy of this book to read please speak to reception.
We would like to thank this patient for such a thoughtful and generous donation to the Practice. We hope that this book will be well used not only as an important resource for staff training but also a helpful aid to our patients.
IMPORTANT: If you think a child or young person is at risk of significant harm, or is injured, contact the Multi-Agency Safeguarding Hub (MASH) on 0300 4560108 (out of hours: 0845 6070 888) or if there is immediate danger phone the police or emergency services on 999.
The practice has created a patient information leaflet to guide patients who may have safeguarding concerns, please click here
Worries about a child
Parents, children and young people,relatives, members of the community and professionals may have concerns that a child has been or might be harmed.
Some children live in circumstances where they do not receive enough basic care such as food, clothing, warmth or safety. This can cause their health and development to be neglected and harmed. Help and services are available for parents to improve the situation.
In a small number of cases, a concern may be that an adult or older child is deliberately harming a child. Sometimes, a single hurtful event may cause serious harm, for example a violent assault, sexual assault or poisoning.
Harm can also be caused by ongoing incidents, which damage the child’s physical, emotional and psychological development, for example, domestic violence.
Family life is varied and there is no perfect way to bring up a child. Parenting involves providing for a child’s basic needs, keeping them safe, showing them warmth and love.
Children need the support of their parents, family and community to grow up and help them achieve their full potential.
A wide range of services and professionals provide support to families so that their children grow and develop successfully, especially in relation to their health and education.
Parenting can be challenging. All parents may at times feel they need to talk about worries they have about their child. This can feel difficult, but making sure a child is safe, healthy and growing up successfully sometimes needs the support of others.
Seeking support not only helps the child but can also strengthen the family and community and is a positive step.
Advice and Support for Parents
Teachers at your child’s school and health visitors and doctors at your local health centre can all help provide more information about where to find the right support for you and your child. Asking for advice early on can lead to you receiving the right support and services.
Services are free and all parents, or people caring for a child, can seek help and advice. You can also find out what help is available for children who have disabilities, children with long term ill health, school problems, bullying and children with special educational needs and children who are young carers.
Arranging extra support
If you would like services from a number of different agencies talk to your teacher, health visitor or doctor. You should be invited to be involved in the assessment of your child’s needs. This is called a Common Assessment and it helps the people supporting you to understand what services you and your child need and how all the agencies can work together in the best way.
You can also get help and information, in confidence, about problems related to pregnancy, parenthood, housing, ill health, depression, alcohol or drug problems or domestic violence.
This section is currently under construction - please pop back later....
Please find below the current Medical Administration Fees at the practice for Private and Non-NHS Services.