Practice Management

Michelle (f)

Business Manager

More details to follow


Maria (f)

Practice Manager

More information to follow


Debbie (f)

Patient Services Manager

Debbie began her first role with the Practice as a Medical Receptionist in 2012 and quickly progressed on to the role as a Team Administrator in September 2012 before becoming Patient Services Manager in March 2015. 

Debbie works mainly at the Bradford on Avon Health Centre and is in charge of patient services across all Practice sites. Debbie manages the prescription team.

Debbie works closely with the Patient Participation Group (PPG) – further details can be found by clicking here.


Debbie (f)

Reception Manager

Debbie started at the practice in 2019 as a medical receptionist and after gaining experience in many areas of the practice  become Team Leader in February 2023.

In July 2023 Debbie accepted the role of Reception Manager.

Debbie manages the reception Team and is passionate about Customer Service and making every contact count. Debbie works mainly at Bradford-on-Avon Health Centre.

    


Bridget (f)

HR Manager  

Bridget joined the Practice in 2017 as a Medical Receptionist before progressing on to a patient services Team Leader role.
With a background in HR, Bridget became the HR Manager in 2019.
Bridget works mainly at the Bradford on Avon Health centre as a member of the practice management team.

 


  

Nigel (m)

IT Manager

Nigel deals with all aspects of IT support and also leads on GDPR and IG within the practice.


Administration

A Warm Welcome From Our Team

Welcome to our Practice. We are very proud of the services we provide and hope we are able to fully support the health needs of you and your family.

We are continually looking to develop our services and welcome any comments you may wish to make.

Our staff will be happy to provide you with any further information that you may require and will be happy to answer any questions that you may have.

 

The Practice is supported by strong administrative teams who have a wealth of knowledge and experience.

The receptionists, Administrators and Secretaries are highly trained in the skills required for their positions. Please remember that if they ask you questions, they are doing this under instruction from the doctors/dentists. These questions are aimed at making the practice run smoothly and they are not just being nosy. They have to judge the urgency of your request so please give them the necessary information. They are bound by the same rules of confidentiality as doctors and nurses.

 

The reception teams undertake a variety of duties including:

  • Arranging appointments
  • Processing repeat prescriptions
  • Answering your telephone calls
  • Relaying your test results and chasing those that have not come back within the normal time frames
  • Organising home visits
  • Registering patients and updating your contact details

 

The Administration and Secretarial teams perform a variety of tasks including:

  • Processing reports and forms that you need the doctors to complete
  • Scanning and summarising letters from Consultants located in the Hospitals
  • Inviting patients to attend specific services, e.g. the asthma clinic, coronary heart disease clinic
  • Typing referrals and liaising with the secretaries at the hospitals to arrange appointments
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