Michelle Coleman – Practice Manager (Currently on a period of leave)
Michelle became the Practice Manager in October 2016, having worked at The Health Centre, in Bradford on Avon, since June 2007. Michelle’s role is to ensure that the practice runs efficiently for patients, and that the GP's have the support they need. Michelle has been working in General practice since January 1994. She started her career as a Filing Clerk and through the years developed her skills to fulfil the following roles: Medical receptionist, reception Supervisor, Patient Services Co-ordinator, Office Manager & Patient Services manager. She has achieved a Certificate in Supervisory & Personnel Management and in 2010 gained a Diploma in Primary Care management.
She has a wealth of knowledge and experience and uses these skills to review and develop the operational services at the practice. Some of these include the Telephone System, the Repeat Prescription Service, the Results Service and the Appointment System.
She is also responsible for patient information, the practice website and has strong links with the Patient Participation Group.
If you have any feedback for Michelle about these, or any of the other services provided by the practice, please complete the following feedback form.